BUYER PROTECTION

 

Last update: May 1, 2023

We aim to be the most trusted platform for luxury leather goods and beyond. That’s why, if any purchases do not meet our standards, we’ve got your back through our Buyer Protection Policy.

The Buyer Protection enables us to better serve our customers by providing help and Helpance both prior and after any purchases. If something goes wrong with your it, we want to help fix it.

Within 3 days from the date you received the item(s), Buyer Protection ensures your coverage in the event of:

• Item is received but deemed as inauthentic;

• Item is received but is an incorrect one;

• Item is received but does not match the listing’s description or images;

• Item is received but is missing a key feature.

If any of these scenarios applies to you, please contact us ASAP, either by submitting a request or through our copit Help feature located within the copit web app on the Purchase page, but no later than 3 days from receiving your item.

Once you've submitted your request, one of our specialists will get in touch with you. If your return qualifies under our policy, we will send you a shipping label to return the item to us. Your item must be shipped within 3 business days after a Return Label has been created for you. After we've received and verified the item's condition, you'll receive a refund in copit Credit equal to your total purchase. If you want a refund to your original payment method, let us know.

How do we ensure shipping directly from Seller(s)? Your feedback is crucial in creating a safe and trustworthy community on copit. By reaching out to us or providing reviews on your purchases, you help us improve your experience and help our Seller(s) meet our quality standards. If an item arrives damaged, doesn't match its photos or description, or is missing a key feature, please let us know within 3 days from the date you received the item(s),  so we can make it right. We're able to create a secure and trusted platform through our digital authentication process, which assesses an item's photos and description before listing it on copit. We also provide our Seller(s) with copit Shipping Labels to track your package every step of the way.

What if I haven't received my item(s)? First, check the "Purchases" tab in your profile on the web app to see if your item(s) has shipped. If it has, check the tracking number to see where the package is currently located. Sometimes a courier may mark an package as delivered a few days before it arrives. You can also ask a roommate or neighbor if they accepted the package on your behalf. If you still can't find your package, please contact us through our copit Help feature located within the copit web app on your Purchases page or by submitting a request.