Why am I asked to confirm my identity?

We take account security seriously, and if we detect any unusual activities associated with an account, we will ask the account owner to confirm one's identity. Please follow the instructions in the email from copit to ensure your account's security.

If you are prompted to confirm your identity in the copit web app or associated apps if applicable, but did not receive a notice or email, please reach out to us ASAP for additional assistance.

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Password reset

To reset your password, simply log in to your account via the web app or associated apps and click the reset/forget password under the log-in page.

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What is copit?

copit is a specialty platform for curated luxury, specialized in leather items and beyond. In addition to iconic brands of the past and present (e.g. Gucci, Rick Owens), copit also empower brands of the future through our material know-how and sourcing and production.

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How does copit work?

Simply tell what you may have, and we send you a pre-paid shipping label. You ship the item(s) to one of our designated warehouses and leave the rest to us. Simply sit back and wait for the money to hit your account, or cash payment if you prefer.

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Can I delete my account?

Just contact us, we’ve got this.

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How do I contact you?

Our support line is available almost 24/7, to assist our most valued customers. Please submit a support ticket in the contact form.

To ensure the well-being of everyone, please do not try to access our facilities without a prior appointment.

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Does copit have a phone support?

Yes we do. And it's one of the quickest ways to reach our support team.

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What is the Assurance of Authenticity?

We take pride in being among the most reliable platforms for luxury leather goods and beyond. We only offer and allow authentic products from pre-vetted sources.

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For consigned items and ReLIFEd items that are pre-authenticated, we'll offer a full refund if the item(s) are found to be inauthentic or not as described. If you would have encountered any issues with your purchase(s), please contact us and we'll sort things out ASAP in accordance with our Buyer Protection.

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How am I sure if the items sold through copit are authentic?

To ensure that you receive only the best and authentic products, our team employs various verification measures from multiple data points, including digital authentication and in-hand inspection. From the material to the labels, stitches, textures, fonts, colors, and more, our specialists are trained to scrutinize every little detail.​

 

What is Guest Checkout?

Any customers can swiftly checkout without registration.

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What Payment methods offered for Guests?

We offer the same payment methods as for our standard registered users.

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Can I track an order placed through Guest Checkout?

After purchase(s), customer(s) will receive a confirmation email sent to the inbox provided during checkout. Then, once the item(s) have shipped, customer(s) will receive notification(s) to track your order and shipping progress.

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With Guest Checkout, can I create an account and return my purchase?

Yes, any orders placed through us receives the same treatment - we accept returns on most items in the same condition that have been shipped to you (without security tag removed). However, we may not accept returns or exchanges or refunds on any items stated as "Final Sale" (e.g., customized or personalized order(s), samples, clearance, etc.). For full information, please visit and review our Purchases and Returns policy.