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CONSIGNMENT & SELLING 

This Policy is effective from Jul 1, 2025.

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SELLING > CONSIGNORS & SELLERS

Everyone can consign.  It’s no brainer as we’ll guide you along the way. For autonomous sellers, we only let in those after vigorous vetting. 

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ACCOUNT SHARING

Currently, we do not permit users to buy, sell, or transfer their accounts without our consent.

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MULTIPLE SELLING ACCOUNTS

It's recommended that users create accounts with real identity. We may require additional information from users to verify from time to time.

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HOW DO I CONSIGN OR SELL FROM OUTSIDE UNITED STATES AND CANADA?

We welcome consignors across the world. We have a global network of shipping agents to receive your items at different locations. Simply talk to us.

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CONSIGNING

Just talk to us through chat, email, or our Contact form. We're here to ensure your consignment experience effortless -- we take care of photo-shooting, presentation, handling, shipping and return, plus any difficult customers and fight on your behalf.  We either send a staff member to pick up the item(s) at your home, or we send you a pre-paid label so that you can ship the item(s) to us. It's recommended to provide us with clear pictures and disclose any existing flaws and alterations done to your item(s), so we can help you sell the item(s) quickly.

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I DON'T LIKE THE LISTING PRICE, HOW DO I CHANGE IT?

In order to sell your item(s) quickly and pay you, copit will attempt to use a fair market price from various data points of the same or similar item(s). You can always tell us to change the price to your liking within the first month of the active listing(s).

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COULD I CANCEL MY SALE?

For consigned items, once the items have been paid for and shipped out, it’s very unlikely that we can recall the shipment. But we promise to try our best if you let us know ASAP.

 

SHIPPING

  1. For all consignors, including consignors of ReLIFE™ program, copit will take care of all the handling, shipping, including the returning or dispute and fight on your behalf. It’s truly a hassle-free process.

  2. For all direct selling for vendors, please ship all items within 3 business days after confirmed sale(s).

    • Please note that we won't be liable for any carriers' issues, including loss, theft, or damage during shipping.

    • It is recommended that item with an individual sold value above 300CAD or 200USD should go separately in a properly-sized box, with added bubble wrap or padding. If you use plastic or pvc bags, including black or color bags, please check for color bleed. Having a good amount of moisture wicking materials such as silica gel packets is helpful to reduce risk of molding. Please do not use the original item packaging as the shipping container.

    • If the tracking number indicates that the package has not left the courier’s official drop-off location within 72 hours, you must contact the courier to retrieve it. If you're unable to retrieve the package from the courier, you must provide us with a drop-off receipt showing the original drop-off date. We'll initiate a missing package investigation with the courier. This process can take up to 30 business days, and you may be required to sign and return an affidavit, among other requirements.

  3. For all direct selling for vendors, who are provided a pre-paid shipping label, please use the pre-paid shipping label and ship within 3 business days after confirmed sale(s). Please refer to (2) above for additional acknowledgement.

  4. If reuse a container to ship your items to us, please remove all hazmat warnings, labels, and stickers from the shipping container.

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If your item(s) are retuned to copit after sale, you will have the option to have the items sent back to you or consigned on your behalf by copit. If you choose to have the item(s) sent back to you, we will send you an invoice for the shipping costs. If you choose to consign the item(s), we will continue to do so at no extra cost. We will set the price equivalent to the last sold price. copit is not responsible for items that are not shipped in strict compliance with the guidelines set forth above.

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HOW DO I GET MY PREPAID SHIPPING LABEL?

Your prepaid shipping label will be retrievable through your registered email, a link that we provided, or simply talk to us to retrieve it.​

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I ACCIDENTALLY SENT UNRELATED ITEMS. CAN I GET THEM BACK?

Please do not include unrelated item(s) for consignment or shipping directly to the end buyer(s). We will attempt to locate the unrelated item(s) but cannot guarantee the return for any unrelated item(s).

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WHAT HAPPENS IF MY ITEMS ARE FOUND TO BE FAKE?

If you send items to us or end buyer(s) that we deem inauthentic or unsellable in our sole and reasonable discretion, the buyer(s) will be refunded the full amount they paid for the items and you will have the option to have the items sent back to you or disposed of by us. If you choose to have the item(s) sent back to you, we will send you an invoice for the shipping costs. If you do not respond within 10 days of receiving notice that your item(s) are inauthentic or unsellable or if you do not pay the shipping invoice within 10 days of receipt, we will dispose of the item(s) at our reasonable discretion.

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WHY WAS MY ACCOUNT SUSPENDED?

In our sole and reasonable discretion, we may suspend sellers and consignors who (i) repeatedly attempt to sell inauthentic items, (ii) have multiple accounts for selling, (iii) if you fail to follow shipping instructions, (iv) if we deem you have violated any of our community guidelines and your behavior put others at risk. If you feel as though your seller account was canceled or suspended by mistake, please contact us.

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DIFFERENT ITEM(S) RECEIVED

If you send to us item(s) that do not match the description you provided (e.g., wrong size, code, different condition, etc.), we will notify you and you will have the option to have the item(s) sent back to you or consigned on your behalf with us on a case-by-case basis:

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  • Qualified items: if we deem the item(s) are ready for sale, we will notify you and you can choose one of the two options above.

  • Qualified items after work(s) done: if we deem the item(s) will become qualified only after additional work(s) like repair, professional cleaning, etc., you can choose either our ReLIFE consignment program or have the item(s) sent back to you.

  • Unqualified items: if we deem the item(s) are unqualified, including being inauthentic, you will have the option to have the item(s) sent back to you or disposed of by us. If you choose to have the item(s) sent back to you, we will send you an invoice for the shipping costs. If you do not respond within 10 days of receiving notice that your item(s) are inauthentic or unsellable or if you do not pay the shipping invoice within 10 days of receipt, we will dispose of the item(s) at our reasonable discretion.

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If you do not respond within 10 days of receiving notice that your item(s) do not match the description you provided or if you do not pay the shipping invoice within 10 days of receipt, we will consign the item(s) on your behalf. If the item(s) are unqualified, we will dispose of the item(s) at our reasonable discretion. We will mark all returned items as return merchandise, and you will be responsible for any applicable customs duties and taxes that are imposed by the country of the return destination.

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CONSIGNED ITEMS

When you consign item(s) with us, either originally as intended or items that were previously rejected, we want to make sure you understand the following:

  • We have the right to list and sell your item(s) on copit as described in these terms and conditions. 

  • If you consign item(s) that were previously rejected, price at our reasonable discretion but you can change the price to your liking within the first month of listing. 

  • While we sell your item(s), you remain the owner, but we have the authority to sell them according to these terms and conditions. 

  • Once your item(s) sell, we will pay you according to the Consignment & Selling policy and our Fee policy. 

  • We will take good care of your item(s) while they're in our possession, using the same standard of care we use for our own items. However, we cannot be held responsible for any loss, damage, or aging due to reasons beyond our control, including fire, flood, customer handling, or normal aging. Please note that our insurance may not cover your item(s) fully. 

  • If your item(s) remain unsold after 2 months, copit will reserve the right in our sole discretion, to apply a fair market price at 10% above the lowest price of the same or similar item sold. If there is no lowest price available, we'll set a reasonable price using market data. Moving forward, copit may apply price reduction on a monthly interval – each time this should not exceed 10% of the current price of the item(s). This does not factor in any promotions running concurrently.

  • If you wish to remove your item(s) from consignment, you may do so at any time. We'll send you an invoice for the shipping costs to send them back to you.

We are committed to making your consignment experience a positive one. Please feel free to contact us if you have any questions or concerns.

 

FEE POLICY -- WHAT ARE MY FEES?

For Buyers, Consignors, Sellers, and Consignors of the ReLIFE program. The fees we charge for selling through copit are described in our Fee Policy.

 

WHAT ARE THE COMMISSIONS FOR SELLING WITH ReLIFE™ – A VERTICALLY RECOMMERCE PROJECT FOR OUR SUSTAINABLE FUTURE?

A commission fee is only charged when an item sold through copit. For items sold under $1000, the commission fee is 55% and for items sold for higher, the commission fee is 45%. The commission fee will include any treatment, repair, and restoration work, for which may cost hundreds of dollars if not more (e.g., some items such as damaged luxury handbags may require total deconstruction and reconstruction that will cost 2-3 times more than making an entirely new bag). Funds earned from consignment can be deposited to your preferred bank account, cheque issuing, or payment sent to your PayPal, or cash payment depending on your location.

 

HOW CAN I CONSIGN/SELL THROUGH THE copit ReLIFE™ PROGRAM?

Everybody can participate in this program simply by talking to us like you would do with standard consignment. It’s just our better process for the environment – when your item(s) are unsellable elsewhere or on copit due to damages or defects, as long as copit’s in-house craftmen and material experts can restore your item(s) to its former glory, we are happy to help put them back into the circular economy. You can read more about this program here.

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WHEN DO CONSIGNORS AND SELLERS GET PAID?

To ensure a safe and trustworthy commerce experience, copit generally process payments on the 28th of every month for any items that were sold and delivered during the previous month. For example, if your item(s) were sold and delivered without issues from April 1 to April 30, payment will be pending for processed on May 28th. If the 28th falls on a weekend, payments will be processed on the following business day. Direct deposit payments are typically transmitted to your bank within 48 hours, while cheques will be mailed and may take up to 20 business days to arrive. We're committed to making sure you receive your payments as quickly and efficiently as possible.

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On many occasions throughout the year, we provide additional fee reduction or bonus available to consignors, if you opt for store credit, so that you can better fund your future purchases with us.

 

VERIFICATION 

At copit, we care about the safety of our buyers, consignors, and sellers. To ensure this, we are required by federal and provincial laws to collect some information from you from time to time. We need your full name, date of birth and home address. This information will only be required once, and we ask that you provide it as it appears on a valid and up-to-date government-issued ID, such as a driver's license or passport.

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Please note that we take your personal information seriously and it will be kept secure, and will erase them once our verification has been completed. We will only use it for order processing and account related matters.

By submitting your information, you agree to our Terms and Privacy policy. If you have any questions or concerns, please do not hesitate to contact us.

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https://www.copit.ca/relife-terms-conditions

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